Website Privacy Notice of Ottolina pursuant to Art. 13 of Regulation (EU) 2016/679
(General Data Protection Regulation – GDPR)
Data Controller
While browsing this website, data relating to identified or identifiable persons may be
processed. The “Controller” of such processing is:
Caffè Ottolina S.r.l
Registered office: Via Decemviri 20/24, 20137 Milan, Italy
Tax Code and VAT No.: 00709150155
Tel: +39 02 730032
Email: info@ottolina.it
Certified email (PEC): caffeottolinaspa@legalmail.it
Data Collected – Purposes – Retention Periode
Data voluntarily provided by the user: Users may use the contact form or the listed email addresses to send requests or get in touch with the company. The optional, explicit, and voluntary sending of personal data by the user to the contacts indicated on this site entails the subsequent acquisition of the sender’s data for the sole purposes specified in the respective sections of the site. Such data will be processed in order to respond to the user’s request (e.g., request for information, submission of a Curriculum Vitae, online purchases, delivery services, seat reservations). Under no circumstances will data acquired through forms or email be saved or used for sending future marketing or update communications unless specific consent has been granted. Otherwise, the data will be deleted.
Data collected in the online shop: Users may choose to create an account within our online shop, where their personal, contact, and shipping details necessary for order fulfillment, as well as their order history, will be stored. Data will be retained until the account is closed, upon request of the data subject. In addition, during checkout on our online shop, the user must provide all the information necessary for proper order fulfillment. The provision of such data is mandatory, and if it is incorrect or incomplete, the order cannot be processed. The data collected in this manner will be stored solely for accounting and tax purposes in accordance with applicable laws. Please note that the payment system integrated into the shop is managed by external Payment Service Providers. For information regarding the processing of data related to the chosen payment methods, please refer to their respective privacy policies.
Newsletter: Users may provide an email address to receive promotional communications about new products, events, or initiatives organized by Caffè Ottolina. Providing this email address is optional, and consent for its use may be withdrawn at any time and completely autonomously through the unsubscribe link at the bottom of each newsletter, which will result in the immediate removal of the address from our mailing list.
Photo and video recording during events (online or in-person): During events organized by Caffè Ottolina, video and photographic material may be collected and later shared through our communication channels (company websites, social media, in-store videos, targeted promotional communications). On such occasions, a specific notice will be displayed, and by entering the physical or virtual venue, the participant automatically consents to the processing of their personal data (including their image). However, data subjects have the right to access the material, request limitations on its use, or revoke consent to the use of their image by contacting info@ottolina.it. Photos and videos will be stored in our digital archives for a maximum of 3 years, except for files classified as official photos or videos, which will become part of our historical archives as a record of the company’s activities over the years.
Browsing Data and Cookies
The IT systems and software procedures used to operate this website acquire, during their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols. These data are not collected to be associated with identified individuals but could, by their very nature, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users who connect to the site, URI (Uniform Resource Identifier) addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numeric code indicating the server response status (successful, error, etc.), and other parameters related to the user’s operating system and IT environment. These data are used solely for the purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data may also be used to ascertain liability in the event of hypothetical computer crimes against the site. For information regarding cookies, please refer to the specific Cookie Policy available on the website.
Data Sharing, Communication, and Disclosure
The data transmitted may be transferred or communicated to other companies for activities strictly related and instrumental to the operation of the service (e.g., delivery or food delivery services), as well as to external parties exclusively for accounting, tax, technical support, or corporate control purposes (in particular, legal, tax, or IT service providers).
No data transfers outside the European Union are foreseen.
Rights of the Data Subjects
Pursuant to the GDPR, data subjects have the right to:
To exercise these rights, request clarifications, or report changes, please contact the Controller at the contact details provided above.
